Return Policy Insurance & Shipping

Return Policy

We at Possum Boutique want to give our customers an easy and stress-free online shopping experience. Thus, we understand that buying online means you may find the actual product a little different to what you expected.

If the product arrives and doesn’t match your expectations, simply send us an email at within 5 days of receiving the product, and we will happily offer an exchange, store credit, or gift voucher equal to the price you paid (minus shipping) – If you would like your product returned for a refund you must pay all shipping costs.

NB. The advertised shipping charge is a subsidized cost and does not reflect the real cost of shipping, therefore for a full refund you will be charged the full cost of shipping your product to you:

  • Australia: $20 NZD
  • New Zealand: $10 NZD
  • UK & USA: $30 NZD

Returned items must be unworn, unwashed with labels attached.

Your refund will be processed within three business days after we have received the returned product. We will credit your original method of payment.

Unfortunately, sale item transactions are final, can be exchanged but cannot be refunded.

Returns to;

Possum on Lambton Quay
144 Lambton Quay
Wellington 6011
New Zealand

Purchasing Outside New Zealand

For international orders, please be aware that you will be responsible for any applicable duties, taxes or other charges that occur when your products are delivered. It is your responsibility to ascertain and obey all local and international laws in regard to the possession, use and sale of any item from this site.


Possum Boutique insures each purchase against damage during the time it is in transit until it is delivered to your specified delivery address.

Tracking may not be available to some countries or uneconomical to provide door to door tracked courier service, therefore you may be asked to share the cost of this service.

For further information send us an email at